Frequently Asked Questions

-Personal Settings-

   *Please remember you MUST be logged in to make any changes or edits. Click Login orRegister to create an account.
  You must be a Signed up as a Requestor before you can make any Personal Settings changes or edits.

How do I change or edit my Profile?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Account Settings.
Here you can change at any time your Display Name, your First and Last Name, your Forum Signature and your Time Zone.

Click 'Update' for each item you have changed.


What is a Forum Signature? A signature is where people can click to go to anything that you may represent or may have your name affiliated with. It can be a website or a blog. It does not necessarily have to be YOUR website or blog but the entire purpose behind having the signature is to direct anyone that clicks on it to somewhere you would like them to go.

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How do I change or edit my Address?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Account Settings.

You can edit or change your Address at any time under Address Management. Beneath Options, select either the 'Edit' or the 'Delete' link.
Click the 'Add Address' link if you would like to add more than one address. This option is available in case you have a request for a different property or if you have an alternate address where you would like to receive items or goods.

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How do I change or edit my Email Address?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Account Settings.

You can edit or change your email address at any time under Email Management. Beneath Options, select either the 'Edit' or the 'Delete' link.
You may include as many email addresses as you require in order to receive valuable information by clicking the 'Add' link.
Note: You cannot change your User log in email address. This is where all notifications from Koolnections are sent. Notifications cannot be sent to other emails addresses at this time.

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How do I change or edit my Phone Number?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Account Settings.

You can edit or change your phone number at any time under Phone Number Management. Beneath Options, select either the 'Edit' or the 'Delete' link. You may include as many phone numbers as you require by clicking the 'Add' link.
Don't forget to include the type of phone number you are listing; ie: 'Business', 'Fax', 'Home' or 'Mobile'.

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How do I reset or change my Password?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Account Settings.

You can reset or change your password at any time under Password Reset. There's a few steps you are required to follow before you are able to successfully reset or change your password.


Within the appropriate fields:
  1. You must enter your Old Password.
  2. Create and enter a New Password.
  3. Verify and re-enter your New Password.
  4. Click 'Update Password' once you are satisfied with your changes.
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-Business Information-

   *Please remember you MUST be logged in to make any changes or edits. Click Login orRegister to create an account.
  You must be a registered Business before you can make any Business information changes or edits.

How do I change or edit my Business Name?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Business Settings.

You can edit or change your Business name at any time by visiting the Business Settings page. When satisfied with your change, scroll to the bottom of the page and click the 'Save' button.

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How do I change or edit my Business Description?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Business Settings.

You can edit or change your Business descrition at any time by visiting the Business Settings page. Remember to be precise for this description will be displayed on your business profile. When satisfied with your change, scroll to the bottom of the page and click the 'Save' button.

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How do I change or edit my Business Slogan?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Business Settings.

You can edit or change your Business slogan at any time by visiting the Business Settings page. Your business slogan will accompany the name of your business. When satisfied with your change, scroll to the bottom of the page and click the 'Save' button.

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How do I change or edit my Business Website?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Business Settings.

You can edit or change your Business website at any time by visiting the Business Settings page. Adding your website to your profile is a great way to promote and extend information about your business. When satisfied with your change, scroll to the bottom of the page and click the 'Save' button.

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How do I change or edit my Business Logo?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Business Settings.

You can edit or change your Business logo at any time by visiting the Business Settings page. You can upload your Company's Business Logo or Icon by clicking the "Choose File" button and then selecting the desired image. If you wish to change the Image, simply perform the proceedure again. The newly selected image will replace your previously chosen image. When satisfied with your change, scroll to the bottom of the page and click the 'Save' button.

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How do I change my Business Address?

Once you are logged in follow these steps in order to make changes.

  1. Go to Home Page.
  2. Under Account Management select Business Settings.

You can edit or change your Business Address at any time by visiting the Business Settings page. Under Address Management, beneath Options select either the 'Edit' or the 'Delete' link. Don't forget to check the box next to the address you wish to be displayed on your Business Profile. When satisfied with your change, scroll to the bottom of the page and click the 'Save' button.

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What is Address Management?

When placing an address, checking the box next to the address you wish to be displayed on your Business Profile is very important. You must indicate either one of the following describing your address:

  1. Billing Address: Indicates if this is the address you would like to receive payments.
  2. Ship to Address: Indicates if this is the address you would like to receive items or goods.
  3. Work Site: Indicates if this is the address where work is to be completed.

When satisfied with your change, scroll to the bottom of the page and click the 'Save' button.

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Why do I need to choose Business Categories?

Select one or more categories that best describes your type of business or service. The types of requests you will draw from Koolnections data pool are based on the categories you choose. The more categories you select to define your trade, the more requests you will likely receive. You may change your selections at any time.

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How do I search for a Business on the site?

To locate a Registered Business type within the Koolnections data base, there are two methods available to help you with your search. Please see below on how to find a Service Provider.

  1. Visit the Business Search page and locate a Business by typing in a name or by category.
  2. Click Search for a Business link and find a Business by letter index.
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-Request Information-

What is Request History?

Request History is how you keep track of all the requests you have ever submitted through Koolnections. Click Request History to view your Current Request(s) as well as your Archived Request(s).

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What is Current Request(s)

Current Requests are requests that you have currently open. Depending on the time frame you have selected for the request to be available, these types of requests will remain underneath the 'Current Request' tab until the closing time elapses or you have approved a quote. Once a quote has been approved, the current request will close.

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What is Archived Request(s)

Archived Requests are requests you had submitted however the time period you had selected for the request to be opened has elapse or you have approved a quote. Therefor the request is closed. Once they are closed they are moved underneath the Archived Request(s) tab. They remain there for your viewing.

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How do I create a Request?
*Please note: You must be logged in to create a Request.

You can create a request for a service you require by clicking theCreate a Request link. Creating a request is simple and easy. Be sure to complete the following fields:

  1. Request Title: Give your request a title.
  2. Request Description:Complete a description of the type of work or service you require completed. We recommend including as much detail as you can. This will help the Business providers with a general idea of what you are asking.
  3. Specifications: Allows you to include information such as dimensions, preffered materials, or if certain things cannot be done. Similar to the 'Description' field, this will help Business providers be more informed and prepared.
  4. Request Duration: The time frame to which you would like the request to be available.
  5. Category Selection: Select one or more categories that best represent the businesses or people that will be notified of your request. This is how Koolnections sorts out and determines which services in our directory will receive notification of the work or type of service you require. Be specific, however, the more categories you select, the greater the number of businesses that will be informed of your request, which should increase the number of replies you'll receive.
  6. Address Management: You have three choices when placing an address. Be sure to checkbox one of three choices:
  • Billing Address: Where to send an invoice.
  • Ship to Address: Where you would like the completed work shipped ie: picnic table, quilt.
  • Work Site: Where you require the work to be performed.
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How do I edit a Request once it's been submitted?

I'm not sure if this is allowed. I think you can only 'Edit' a request within the 'Forum Section'. Honestly, I do not know!!! And speaking of the 'Forum section, I'm going to have to include a FAQ explaining the 'Forum Section'. Booooooooooooooooo!!!

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How do I search for a Request?

Requests are submitted by people looking to have work completed. As a Registered Business on Koolnections, this is how you are able to find leads. There are two methods in finding Requests:

  1. You can search for Requests by entering a specific word; ie: plumber, photographer, clean
  2. You can search for Requests by category selection; ie: landscaping, pet, music
  • Once you have entered a category in the Search box, a list will populate with all related categories.
  • Click which category you are searching for and add it to the 'Categories You Have selected' box.
  • When satisfied with your selections, click the 'Search' button on the right side.

Visit the Find Requests page and locate Requests now!


Search for a Request by Range

Requests may be searched by 'Range'.
Each request has the option to check box 'Local Only'.
If checked, this indicates that the Requestor would only like to have Businesses within 50 KM (30 Miles) respond to a request.

If you are ONLY searching for requests within your working area, this is how you can search for requests specific to this criteria. If you are willing to travel, then you do not need to search for Requests by range.


Requests may be searched by sorting 'Newest' or 'Ending Soonest'.
  • Requests may be search by placing in order from newest to oldest
  • Requests may be searched by those ending soon.

Visit the Find Requests page and locate Requests now!


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-Quote History-

What is Quote History?

Only Registered Businesses can submit a quote. Therfor ONLY registered Businesses will populate a Quote HIstory. Quote History is how you keep track of all the quotes you have ever submitted through Koolnections.
Registered Business owners will be more likely to populate their 'Quote History' more so than a Requestor would. However that's not to say a Requestor, who may provide a service cannot bid on Requests by submitting a quote. If this is the case, Koolnections recommends you create a Business Profile first before bidding on a request. Click Quote History to view your Current Quote(s) as well as your Archived Quote(s).

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What is Current Quote(s)

Current Quotes are quotes that you have currently open. If you have placed a quote towards any open requests this is where you can keep track of them. Remember you can bid on multiple quotes.

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What is Archived Quote(s)

Archived Quotes are quotes you had submitted for requests that are now closed. Requests have a certain time period open when business providers are able to place a bid. If you have placed a quote on a request in which the time has elapsed, then your quote will be moved underneath 'Archived Quote(s).

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How do I submit a Quote?

*Koolnections recommends you create a Business Profile first in order to proceed in bidding on quotes.
Begin by searching for available requests first. If you do not know how to search for a request click here to find out how. To submit a quote

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-Feedback-

How does Feedback work?

Once you are logged in follow these steps in order to leave feedback.

  1. Go to Home Page.
  2. Under Account Management select Quote History.
  3. Under Archived Quote(s) here is where you have the option to leave feedback. Beneath 'Options' click 'Leave Feedback'. *You can only leave feedback for a Requestor if a quote has been APROVED!
What is the 'Eye' Icon for?

This Icon represents previous quotes submitted from your Business that were not successful bids. It helps you keep track of:

  • Quote ID: Which quote is in response to which Request.
  • Quote Details: Details and information relating to the request.
  • Price Range: A record of the price offered.
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What are the Feedback stars?

Feedback stars are used as a rating system placed by Requesters who have conducted and concluded business with Registered Business Owners. It is also a way for Business Owners to rate Requestors to whom they have provided a service for.


There are five rating points in which you are asked to leave feedback.

  • Was the request accurate to the work requested?
  • Was the Requestor available when needed or provided adequate access for your work?
  • Was the customer prompt in paying the bill?
  • Was the person reasonable to work for? Were most of their requests within the scope of the original request?
  • Would you gladly work for this Requestor again?

*Besides each point there are five stars. Hover your mouse over top the number of stars you feel is deserving to each category. 5 stars represents great.

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-Payment History-

What is Payment History?

While our service may not remain free for Business Users, we do not want to surprise our Users by spontaneously announcing a huge fee! In fact, our plan is to charge a mere $10 per month for our service! Therefore we will be showing a Debit of $10.00 as well as a Credit of $10 for your account, leaving you with a balance of $0.00 to pay. Do not be concerned, we DO NOT require a credit card for our services at this time... Our service is free and will remain so for the immediate future. We simply want our Users to understand where we are headed.

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-Showcase Information-

What is a Showcase?

A great way to show off all the amazing work you do.
If you own a landscaping business, or knit blankets or own a golf store think of a showcase as an online portfolio if you will. The showcase will allow you to show the fabulous works you've done as a lanscaper by the pool side, the backyard or front of the house. Or the beautiful, detailed blankets you've created for those special occassions such weddings, birthdays or relatives. And the store owner can display the fantastic items or apparels your golf store would have to offer!
Do you have a website? Each and every showcase you create can be linked to your website, increasing your exposure!
Show off the talent or products your business has to offer!

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How many Showcases can I have?

You can have up to 5 Showcases, and each Showcase can have as many pictures you want in them. And don't forget that every picture you upload can have their own descriptions.

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How do I edit a Showcase?

You can edit or change your Showcase at any time by visiting the Business Showcase(s) page. Beneath Options, select either the 'Edit', 'Manage' or the 'Delete' link.
   *Please note: The Showcase option is only available for registered business owners and will not work if your are signed up as a requestor.
**In order to view the options 'Edit', 'Manage' or 'Delete' you must already have created at least one (1) showcase.

You can rearrange the display order of the images by typing in the position number of the image and choosing "update". You can also update the description at the same time.
And at any time if you have forgotten any photos, or would like to edit or delete some all showcases can easily be managed.

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